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Women in Business: Linda Fang

1/12/2021

 
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​BanyanCounsel.com
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​An Interview with Linda Fang
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What got you started in law?
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There are no lawyers in my family. We have a lot of doctors, engineers, scientists, and tech people. My dad was a chemist, and I thought I would go into the sciences. I went to UC Berkeley for college, and was in the pre-med / engineering track. I don't know that I particularly enjoyed it, or didn't enjoy it, until I took this First Amendment class taught by one of the Berkeley law professors and I loved it!
 
Going to Berkeley changed a lot of things for me, but this one class changed everything. From there, it still took me a while to switch over to law. It was a slow process of learning about myself, learning about the world, and figuring out that helping people is what I wanted to do, just not in the medical field.

I went to law school after graduating from college and working at a big law firm for two years. I knew [Big Law] was not what I wanted to do. I went to law school wanting to work in nonprofits. I actually thought about getting a JD/MSW (Juris Doctor / Master of Social Work), until people told me that I shouldn't do that because it's a very expensive way to be a social worker. I decided not to do the dual degree, but upon graduation from law school, I did in fact work for a legal nonprofit back in Los Angeles. 

I think the nonprofit job really informed a lot of what I do today, even though I'm no longer doing that kind of work. I have kept that social justice perspective to my work, and that's why my firm focuses on women and minority business owners.
 
And “minority” - I don't like that word, but it's a simple, relatively well-understood way to capture women, racial and ethnic minorities, and other traditionally underrepresented individuals. It also includes members of the LGBTQ community, disabled individuals, and pretty much everyone who's not a white man.
 
In my firm, we take a social justice view to everything that we do. Whether it's educating our clients, or helping clients who may not be able to afford our services now but might in the future, to the pro bono work that we do, to really breaking down the advice that we give in ways that are actually understandable by our clients. I think that's something that is oftentimes overlooked in the legal profession. A lot of lawyers just do their thing and spit out good work, but maybe don't think as deeply about how it's received by their clients.

That's a long way long way of explaining how I got here.

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Personally, I was excited for our initial consultation. I didn't know that this existed in the world. I am a small business owner. It's just me. So to know that your services exist and that there is someone out there focused on helping women and small businesses was really exciting. How did you make this shift into a women centered, minority focused firm? 
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Well, it was a bit circuitous for me.
 
Growing up in a largely all-white town with few people who looked like me, I had a strong sense of wanting to fit in, and in some ways, rejecting my culture. Assimilation, belonging, and acceptance were always topics in the forefront of my mind growing up. At some point, little by little, I started to realize, wait a minute, why am I rejecting this big part of myself?
 
I think my parents also had a strong sense of that. Being immigrants, they place a lot of importance on having really good English, and it was all about education, and maybe not embracing some of our heritage. When I went to Berkeley, I wasn't even aware of many aspects of Chinese culture because my parents, rather than imparting those things to me, had focused more on school, school, school.
 
Berkeley itself changed a lot for me. I'd grown up in this predominantly white, very conservative, small-ish town in California, that continues to turn out some of the most conservative representatives in Congress. It’s like the last bastion of conservatism in California.
 
Somewhere along the line I started to realize that I don't need to be a part of the “mainstream” culture, which is kind of weird. I realize that I am able to say that from a privileged perspective.
 
The firm where I worked for the longest period of time in Los Angeles, after I left the nonprofit and before I moved to Seattle, was made up of almost all white male attorneys. When I joined, every partner except one other non-minority woman, was a white man. I was told, ‘Oh, you’re one of the guys,’ all the time. I got to straddle those worlds in a way. I was able to choose to embrace my Chinese culture, or I could sort of fit in. I realize that's a very privileged perspective that not everyone has. Somewhere along this journey, I've chosen not to “fit in”. I don't care about that aspect of it anymore, and I actually want to help people who can't fit in or have chosen to focus on what makes them unique.
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How do you market your business? What tactics seem to work or resonate the most with your clientele? 
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Some male lawyers that I know have told me that it's crazy that we're doing this [marketing our firm as focusing on women- and minority-owned businesses]. ‘You're giving up on all of these big clients, or you could get so much more business if you just marketed yourself much more neutrally.’ But I have no interest in being “neutral”.
 
The way we approach marketing in our firm is we want to focus on smaller businesses, and in some cases they are not even small. Sometimes they are larger businesses that have been in existence for years and have almost never consulted with a lawyer because maybe they tried it and it was a bad experience. Or maybe they tried it and they felt like the attorney talked down to them. Or maybe they tried it and they didn't understand anything they got from it. It's really important to me to not be like the typical law firm.
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We're just a consultant like any other business consultant. We don't have to be elevated on this pedestal just because we’re lawyers. We don't have to make every legal issue seem really complex in order to justify really high fees. We can be approachable, down to earth, and make it seem easy. That's one of the highest compliments that we get, when clients tell us, ‘Whoa, that was actually really easy, you made it really easy for us.’ I love that. If I can help a client figure out a legal problem without feeling like they're dealing with a lawyer, that's a win for me.

For me, it’s about thinking differently. The law is so much about following what's been done before, following tradition and legal precedent. But looking at the consumer market right now, consumers are telling us that how things have always been done is not working anymore.
 
I have a more personal approach to the law. I think of our clients as people first and I don't necessarily think about the consumer market as a whole. I've managed to find my way to the same place as the industry analysts through a different one-on-one approach, which is what I prefer.
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I think intimacy is missing from the legal field. It is very staunch, it is very white male, at least in my limited exposure and experience with it. What have been some of your experiences as a woman in the law field, particularly having worked at different types of law firms?
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My personal experience has been fine, I would say. I have war stories like other women lawyers do, but as I mentioned, I have been pretty well accepted, or told I was one of the guys. I don't have really horrific experiences like some of the women lawyers that I've spoken to. But I have seen what other women have gone through.
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One time, when I was still a new attorney, I was in court for a motion hearing. After the other attorney and I finished arguing our sides, the judge commended us on the good job we had both done advocating for our clients and let us know that he would be ruling in my client’s favor. The opposing attorney sighed dramatically and said, ‘Well, what can I say? She’s a feisty one.’ To my shock, the judge agreed with the attorney and made some comments about how he used to be married to a Chinese woman and knows good and well how feisty they [Asian women] can be. I heard laughter from about a dozen men sitting in the courtroom gallery behind me and I was so embarrassed that I couldn’t think of anything to say, so I just stood there in silence with my face burning until the judge and opposing counsel finished their commentary and the hearing ended. I didn’t tell anyone what happened for years because I felt so much shame. Being made to feel like I didn’t belong in the profession I had chosen stayed with for a long time.
   
In 2013, I moved to Seattle to be with my now husband, and I actually took more than a year off to think about whether I really wanted to be a lawyer. In 2015, after I had been back in law practice for about a year, I reached out to a former colleague of mine from LA, who had since moved to the Bay Area. We decided to start our own law firm, and do it the way we wanted to do it - supporting women, working mothers, and the kinds of clients that we wanted to work with. We wanted to have a workplace that is supportive of other women and their personal and professional interests. In 2016, I wrote an article for NWLawyer magazine in Washington. I talked about how women should define for themselves what success means to them and create their own path to success. As women, why do we have to follow the traditional track that has been set out for us by men who often have wives at home taking care of the kids for them so they can do what they want? That's my experience as a woman in law.

How did you carry these experiences into your working environment and create your company culture?

I have so many more horror stories to share, but suffice it to say, I saw a lot and wanted to change that, and wanted to think about how things could work differently.
 
The way I hire employees is that I really want to hire people who have ideas and want to contribute. I don't want the firm to be just my idea. I want it to be all of our ideas. My paralegal, who has been with me for two and a half years, is a young mother and incredibly brilliant. She hasn't yet finished her bachelor's degree. I didn't care about that. What I cared about was when she came into my office to interview, she was glowing with love and excitement for what I was trying to do with the firm. She said,’ When I saw your job ad. I could not believe it. I've always wanted to be a lawyer and work in law.’
 
She thinks deeply about how this information is going to be received by the client, and wants to serve our clients in the best way possible. Is this going to be confusing to them? How can we break it down? And you know, she outthinks almost every lawyer I've ever hired or worked with. This is missing in what we do.  It's easy to do the same things over and over again, or get stuck in particular patterns. I find myself doing this all the time when we’re exhausted. She is always asking, ‘Is there a better way we could do this? Is there a different way we can think about this?' She keeps me on my feet. I want to hire people like that.
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Where do you see the legal field going? 
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I see clients having a lot more say in the legal services that they're buying, and what they're willing to pay for those services. If we're talking about business owners specifically, owners will retain a lot more agency in deciding what they want for their business, rather than allowing an attorney to dictate to them.
 
If lawyers want to stay relevant, they need to provide what people want, in a way that they understand, and at a price they can afford. They need to be able to see the value in what they're getting. That's something that we focus on a lot in our firm.
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We are in the middle of a pandemic. Has your business model had to change? How are you adapting?
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With the onset of the pandemic and the continuation of it, our firm hasn't changed that much. We got rid of our physical office space, so everyone's working from home now. But, because my business partner and I had started the firm while living in different states, it was natural for us to work remotely. So in that sense, it's been super easy and very smooth because we were set up that way.
 
As far as the legal questions we have been confronted with, it's pushed us exponentially to think creatively about things. The pandemic has brought up so many questions that I could not have imagined a year ago. We work mostly in the employment law realm, where employment and business intersect, and we're in a changing field already. Employment law changes all the time, but I can't tell you how much things have changed since last March. It's been staggering.   
 
We've had to expand our knowledge to include public health, health and safety, workers’ compensation, and all sorts of things we have never dealt with directly before. It also involves working with non-lawyers, and we actually someone who is in public health and nursing, to help us understand some of the public health guidance related to COVID-19 so that we could break it down for our clients. That was a new thing for us, why would a business law firm hire a nurse? We don’t have the background for a lot of this stuff related to COVID, and as a caregiver, she has a lot of experience working with legal regulations in the health care industry. So we hired her to explain it to us so we could explain it to our clients.
 
That's been the biggest challenge, needing to expand our scope of understanding and to deal with constant change. 
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Ok, so here you are dealing with client needs, changing regulations, and the general sense of urgency in the business world. Do you still have business goals?  
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Yeah, a lot of our goals went out the window last year. When the shutdown order came in March, there was a flurry of activity with businesses needing to figure out how to shut down, how to furlough, and how to get employees on unemployment. There was a lot of activity that I didn't feel right charging clients for because their businesses were shutting down and they weren’t paying themselves. I ended up cutting our rates or writing off fees proactively because I didn’t want our clients to feel like they had to ask for it. 
 
One thing that I'm so thankful for is that our clients continue to pay us. They continue even in the midst of their own shutdowns. They're reaching out to me asking why they haven't received an invoice, and in some cases I told them that I just wrote it off and they were like, 'Why would you ever do that?’
 
Then, in the month of September, we actually had our highest revenue ever since we started the firm in 2015. So, last year we had one of our lowest revenue months as well as one of our highest revenue months.
 
One thing that I did for my employees was to give them a full year’s bonus, as if it wasn’t a year of COVID. My employees have worked harder than ever this year. I get that things are unpredictable, but we have done better than I ever could have imagined, better than I thought we were going to do back in April. We have done extremely well.
 
Our main goal for the firm, even during COVID, is remembering who we are, remembering our values and sticking with those, being consistent in who we are, and continuing to show our clients who we are. I'm hoping that this year we will be able to have more goals and get back to some of the projects that you and I had talked about so many months ago. Right now we don't yet have the bandwidth for most of those things, but we can always remember who we are.

What advice do you have for other women who would be interested in starting their own business? 
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My advice is to have a firm, laser-focused goal that you're going after.
 
What worked for me was having a very strong vision of what I wanted. Sometimes, if you're not sure about taking the leap, and you're not totally clear on what exactly you want to do, that can be really difficult. I see that happen sometimes with very well-meaning women who are incredibly intelligent. When they're uncertain, they're not sure exactly what it is they're going after, that's when I see them giving up relatively easily. 
 
I had a very firm concept of the clients I wanted to work with, and I knew I wanted to do it in a way that rewards my employees for having families and lives outside of work. I feel like having families and lives and interests other than law makes them even better people to work with. Those two things I was very firm about, and then how I got there was to be figured out later. 
 
My advice is to take the time to hone exactly what you want to do. You don't need to know exactly how you're going to go about it, but have a laser focus on what it is that you want to do. I've been accused of having a laser focus, and I would agree with that. I may not always know exactly how I'm going to do something, or how I'm going to get there, or even what the end result is going to look like. But, I know what I want to do.
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What role has mentorship played in your career? 
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There have been so many people who have helped me, whether it was being a referral source, or having a conversation with me at 10 PM about how I switched all of my books over to this one bookkeeping service, it's not working out, and how do I get them out! 

I have come across a number of young women starting out in their careers. I thought they were brilliant and I offered to be a resource for them, the same way I've offered to be a resource for men who were starting out.
 
I will say, it’s always the men who reach out and ask for help. They're almost brazen in the way they reach out and ask for help, like, ‘Hey, can I have a copy of your contract for this and that? I'm starting my own firm. I need templates. Can I have this, this, this and this?’ I'm like, what? Do you know how long we spent on those things?
 
Women don't do that nearly as much. I think they're afraid to bother me, or other people, or want to feel like they're doing it on their own. In my experience, women are willing to help other women. I am much more willing to help than I've been asked to help, so I have stores of extra help. Women just have to ask for it. Don’t be afraid to reach out.  
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What are you looking forward to? 
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I'm looking forward to a new presidential administration. It feels like I've almost forgotten what it was like to have a sane person in office. Obama seems like a lifetime ago. I'm really looking forward to seeing what that will look like. There have been a lot of predictions already in the legal world about what Biden might do with the Department of Labor and some other appointments that we're waiting for.
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We've been in such chaos for the last four years, and I know it's bad to say, but at some point in time, I've had to put my head in the sand because it's just too crazy. I have to shut everything off and do some knitting and puzzles, but it's not good to feel like you need to hide from what's happening. I look forward to reengaging again and talking about things that have been unspeakable for so long.
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Original interview 12/1/20. Edited for clarity and length.

Interrupting

1/7/2021

 
I was scrolling through LinkedIn today and ran across an ArtNet article that was a wonderful expression of what success and achievement can look like.  
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The context of the article describes how successful Black artists and artists of color are taking their success and investing it in various programs and residencies for up and coming young artists of color, whether through time or funding.  These residencies provide the tools young artists need to become small business owners, which, as an artist, you essentially are.  

The reason for this post though, had to do with the comments section and the general replies from white people about the success of Black artists. Here is one example: 
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​Who this person is does not matter as much as the statement they are making.  To call art color blind is like saying that the color of an orange doesn't matter, except without all of the repercussions that a racist society can have on a Black body that is not an orange.  
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  • Color blindness relies on the concept that race-based differences don't matter, and ignores the realities of systemic racism.​​
To say that designating groups by color is what prevents us from becoming a racially equal society is misguided - to put it nicely.  To be blunt, it is exactly the reaction one would expect from white people who are upholding systemic racism as artists, illustrators, and unfortunately, as instructors, such as the woman I've interrupted above.  
​It was a small interruption, a baby step, but interrupting racism is really one step at a time. I understand that I will make missteps, I will put my foot in my mouth, and I will apologize for those missteps.  I don't expect that this level of change, which is both personal and for the benefit of everyone I interact with in my community, to be easy.  It will be messy.  I will have to come to terms with my upbringing, the privilege that colors my very existence as a white women in this society.  
​The idea of a color blind society, while well intentioned, leaves people without the language to discuss race and examine their own bias.

I will not be undertaking this journey in a void.  Before I even commented on the post above, I armed myself by doing research on my opinions.  Yes, I know and understand colorblindness is ill-intentioned, but what can I say that might possibly resonate?  And I'll be clear here, the words that I used were not my own, and I did not give credit.  So, let me give credit where credit is due - thank you Samantha Vincenty (and whomever her research led her to) and Oprah Magazine for the words to help me on my journey.  Eventually, I'll be able to tackle these situations using the new language I continue to learn from such encounters. 
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CSA IMAGES- GETTY IMAGES
I didn't stop at Oprah Magazine, although I appreciated the perspective and simplicity of the argument provided by Vincenty.  I also did a bit of a deep dive into the American Psychology Association's book 'The Myth of Racial Color Blindness.' 
​Colorblindness denies the lived experiences of other people.
Here is an excerpt: 
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​The persistence of racial disparities in education, health, wealth, poverty, and incarceration supports the notion that we live in racially hierarchical society, which affords unearned benefits to White Americans and unfairly burdens people of color. The very existence of these disparities challenges claims that race does not matter in U.S. society.    Read More...  

I understand that this is just the tip of a very large 400+ year old iceberg. I just want to set my intention for the new year, that it is an iceberg that I, as a white person, will do my best to topple. 

All quotes from Samantha Vincenty article, 'Being Colorblind doesn't make you not racist - In fact, it can mean the opposite' from Oprah Magazine, published on June 12, 2020.

Small Business: Challenges and Opportunities

1/7/2021

 
Yesterday's events at the Capital in Washington D.C have left me feeling rattled, unsettled, and frankly pissed.  Was it surprising?  No. 
Collage of newspaper headlines discussing events at the US capital on Jan. 6, 2021.
​We are in a time of challenge and opportunity.  The challenges faced are not just COVID-19, but the systemic racism, health, economic, environmental, and political upheaval we are all witnessing take place, most recently inside the Capital.  

The opportunities? Well, I think Stacey Abrams and Georgia have shown us that opportunities exist by taking back the Senate in a primarily red state by predominately black democratic voters.  

What does this have to do with small businesses?  Everything.  
Small business does not exist in a bubble.  You are our community.  When our community suffers, our businesses suffer.  This is a delicate time to exist as a small business, and it is important to listen to the voices of those who are often overlooked for large corporations such as Amazon or Starbucks.

Take an hour to learn more about the business owners who are working to survive during this pandemic, and the storied history we are currently a part of.  And if you are able to - support them, talk about them on your social channels, buy from them, and give back to the small businesses that make your community unique.  
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Register
There is no doubt that small businesses are greatly impacted by COVID-19 pandemic. While the challenges are great, the pandemic has also created opportunities — transforming to digital services and events, engaging a broader customer base, website updates, online sales, and more.
As communication leaders, we play a critical role in helping our communities navigate this time — from staying connected, to communicating during crises, to serving those in need.

With this in mind, we invited small business owners across different industries to join our panel discussion to share what challenges they’ve faced and how they’ve solved them. We’ll further discuss what opportunities these small businesses have seen or they can seize. In this session, Comm Lead consultancy will also prepare some tips and suggestions for you as takeaways to put into practice.

Our panelists:
  • Efrem Fesaha from Boon Boona Coffee
  • Linda Fang from Banyan Legal Counsel
  • Jake Prendez from Nepantla Cultural Arts Gallery
  • Jennifer Wong from JLW Health Consulting
This event will be moderated by Comm Lead Consultancy Creative Director Susan MacLaren.

Susan is the Creative Director at Communication Leadership Consulting, working with clients on content strategy, remote collaboration tools, and digital communication. She oversees the creative direction of the consultancy, organizes and provides support for the volunteer program, and helps facilitate team workflow. She owns Susan with Camera, a creative consulting business that provides content strategy, guidance, and communication support to small businesses and nonprofits, with a particular goal of working to empower women in business startup and success. She is a graduate student in the Communication Leadership Program.

Women in Business: JLW Health Consulting

10/16/2020

 
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An Interview with 
​Jennifer Wong


JLW Health Consulting
www.jlwhealthconsulting.com
​LinkedIn
What started you on this journey?

I'm a kid from LA. I had big dreams as a 9th grader to become a clinical psychologist, which happened through a healthy dose of counseling as a preteen and a teenager. I went on this journey to be a clinical psychologist, and along the way I realized, ‘I don’t want to be a clinical psychologist. What am I doing?’
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What I found that I loved was looking at systems and how things move: the built environment, or systems of care in general, a hospital system or rehabilitation system, and how we could better support people's healthy behavior. Specifically, I focused on the intersection of people with physical disabilities, cognitive disabilities, and aging. ​ 

For the first time in the history of humanity, we have this whole new cohort of people who are surviving spinal cord injuries, strokes, and heart attacks with differences in physical and cognitive impairments. It is both a beautiful and a complicated thing.

​That brought me to where I am now, which is, ‘How do I continue this work without the boundaries and constraints of academia? How do I immerse myself fully in supportive policy to make lasting change? How do I create change for the better in a way that is reactive and meets the moment and is not bound by grants, or research, or other kinds of mundane tasks that academia can often put on me?’
How are you using this to inform your business structure?

That's a really great question. I currently work for foundations that are supporting the policy work happening in California. They are committed to helping California create a 10-year master plan for aging. The foundations realized that they could only do so much, so they decided to band together and support consultants to help California prepare.

Our older adults are going to be outnumbering young adults. We know we don't have the policy and regulations for them, we know we don't have the workforce for them,  we know now, with Covid-19, that we have nothing for them. How do we do that?

That is how I found the need to create my business,  to pivot to going out on my own. What is unique about me is having a research and academic background that is not common in policy. I can talk to researchers, statisticians, and local governments that have this data and can be both a translator into the policy as well as ask for numbers when things don’t add up. ​
How do you determine if a client is a good fit for you? 

The most important thing for me is to just be honest about what I can provide, about my expertise, about whether this is a good fit, and just hope for the best. 

Mostly, when it comes to choosing a consultant, it’s ‘Who do you want to spend time with?’ It's like picking a vice president. Who do you want in the Oval Office with you at the end of the day? Who do you want on the phone with you at 10 o'clock at night when your house is burning down? Who do you want riding shotgun with your team when you don't have time?

For a lot of folks, it really comes down to personality and how much you are listening to the needs of the project, of the organization, and trying to match that up. I will say that there's a lot of companies or opportunities that I know might not be a great fit for me, so I try to be really upfront with that. ​

​How would you define success based on your experiences?


Part of the problem and opportunity of being a young person is how everything feels like it's a process. Success is a building block, and doesn't always come from checking off a box.  
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A lot of times success comes from failure, and then the opportunity to create a better, more sustainable system, or opportunity. It’s not only how do you define success, but how do you hold it up as success to your clients, that this skill is something that I am a master of.

​What  would you say are the three top skills that you think it takes to be a successful entrepreneur?


I think to be successful, one of the things that comes to mind on the business side is, ‘Are you checking all your boxes?’ Are you paying your bills? Do you have a license in the state that you need? Are you paying your taxes on time? I don't think people understand how important taxes, invoicing, and accounting for your time are. You need to be an expert in things that you never thought you needed to be an expert in to run a business, and I find that has been the biggest hurdle for me. That’s the down and dirty of the things you wish you knew.

With that comes number two, which is knowing when to outsource. I should never prepare my own taxes, ever. There's no world in which I am qualified for that. It's okay, I have lots of other skills, but that is not one of them. Thankfully, I work with a very skilled person who can do that.

Third, you need to be knowledgeable and distinguish yourself from others. You need to have a good reputation. You need to be able to rely on your clients, your colleagues, and your friends to be good references and to say nice things about you, to believe in what you're doing so that you can rely on them. 
What is one of the biggest advances in your industry?

There is a huge digital divide in the nation. The internet is not just how we communicate, right? The internet is information. It's tele-health. It's how we order our groceries. It's how we order books, whether we're borrowing or buying or downloading to listen. It is how we stay connected with our family and friends. It's how we do these interviews. It is literally everything.

It is imperative that we invest in diverse communities and communities who are not generally connected to the Internet, to have the Internet if they want it. The big push now is to think of broadband as essential, just like heat and water. We need to continue to invest in that.

We need things to be fully accessible. We need people who have low vision and low hearing to be able to access the internet. We need to reach diverse communities, expand language capacity, and find and create solutions for those most vulnerable. There are so many ways we can create opportunities for communication, safety, and collective public health. 
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​What have been some of your experiences as a woman in business?


It is very tricky to be the younger generation of policy and research coming into this field, and to be considered a “young female.” One of my close colleagues told me basically, right now, you are the shiny new thing, so take advantage of that. You are young, bright eyed, and bushy tailed.  That is also what is going to hold you back. What ends up happening is somehow at 40 you are too old, and your experience still doesn't help. It’s constantly this issue of living in your youth, and also preparing for that to leave you. 

Choosing clients has been really interesting, just as a female and the things that define us.  I have two older parents who are in their early seventies, and they've got pre-existing health conditions, and I stay on the West Coast for them. I cannot tell you how many opportunities are presented to me on the East Coast that I have to say no to.  I am basically being told that I'm ruining my career. So being the eldest child, wanting to be close to my parents, wanting to be a successful member of my family,  and doing all of those things, are also ways that I'm ruining my career. It is very complicated, but I just keep moving.

Edited for clarity and length.  

Supporting Women.

10/15/2020

 
Across the nation, women are excelling in business startup and growth.  In 2019, according to the American Express State of Women-Owned Businesses Report, women-owned businesses continue to fuel the economy and account for 42 percent of all businesses, a total of nearly 13 million.  Women employed 9.4 million workers, and generated revenue in upwards of $1.9 trillion.

What’s more, firms owned by women of color account for 50 percent of all women-owned businesses. An estimated 6.4 million women of color-owned businesses employ nearly 2.4 million people and generate $422.5 billion in revenue.
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With the continuation of COVID-19, women-owned businesses have been disproportionately hit, and a quarter of these businesses have had to close.  There are real challenges facing women business owners, and as communication leaders, it is our responsibility to advocate, build, strengthen, and serve our community, while supporting them through times of transformation.

At Communication Leadership Consulting, a majority of our clients have been women-led non-profits, women-owned small businesses, and women communication leaders. In fact, out of 82 clients, we’ve served only 13 non-profits or small businesses with men at the helm.  

It is with this in mind that we ask you to learn about and support these women-owned businesses who make a difference to our economy, but are being inordinately affected by the systemic discrimination, health, and economic crisis in our midst.

Join us as we feature interviews with women business owners, non-profit directors, and communication leaders who are working to overcome these challenges every day.  

Click here for more information about our services. 
Click here to volunteer for Communication Leadership Consulting. 

COVID-19 Consulting

6/3/2020

 
I am working with a fantastic team of communicators at the University of Washington, COVID-19 Consultancy through the Communication Leadership Program.  We are offering pro-bono communication consulting to nonprofits and small businesses in need.  We are here to help you survive and thrive during this pandemic.  Interested in finding out more?  Sign up for our free half-hour consultation and let us help you during this critical time. 
Learn More

Staying Connected

3/23/2020

 
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© Susan MacLaren 2020
As every small business owner knows, it is important to stay connected to your customers.  With Covid-19, that has become a challenge, especially if you were not prepared for this sudden transition to social distancing.  
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As a small business consultant, I’ve been getting questions about what tools I suggest for easing into an online existence. I decided to put together a few free resources to get you over the technology hurdle of engaging with your clients, staying connected to your income, and most of all, keeping your sanity intact.

Free Meeting Scheduler

I cannot stress how valuable it is to have your clients set their own meeting times without having to interact with you directly.  It is a huge time saver. It means less back and forth emails, and availability for more clients. It means setting up your schedule to include sanity breaks for lunch, walking your dog, or simply sitting and staring into space. 
 

The easiest way to set up free online scheduling on your website is with Setmore. I like it because it integrates with all of the platforms I use the most: Facebook, Instagram, Slack, Google Calendar, Office 365, Weebly, and Square.  
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Setmore has a clean, easy design. It provides auto-notifications and reminders, which means I never miss a meeting.  Clients and customers are able to reschedule if necessary, so they never miss a meeting. It also allows you to collect payments upfront, which can bring important revenue to your business.
 

If you use a Facebook Business Page as your website, you can use the free appointment scheduler they offer. Check here for the handy guide on getting it set up on your Facebook Business Page today. 

Zoom In  ​

For online meetings, it is important to use a service that won’t leave you frozen on the screen.  Zoom is by far the best video conferencing service I’ve used.  It’s free and unlimited for one on one meetings, or free for forty minutes with up to 100 participants. 

Participants can choose to call in or use the video chat function instantly, or at a scheduled meetup time. It allows each participant to share their desktop, application, or screen. It also has a texting function if you need to mention things without interrupting the speaker.   

​Zoom also allows you to schedule a meeting directly from Google Calendar or Office 365.  Once you sign up for Zoom, download the extension you need and you’ll be ready to face to face, or face to ear, right from your calendar. 

Track Your Time

As a consultant, one of the easiest ways to lose revenue is by forgetting to pay attention to your time when talking with clients. Now that people are relegated to working from home, it’s helpful to have a consistent account of how you spend your workday; for yourself, for your clients, or for your boss. 

A great free service for tracking time is Toggl.  Toggl has a clean, easy to use interface that is multi-functional.  You can set billable rates and track in real-time, manually, or with calendar integrations. You can start the timer on your phone while on a walk, and then turn it off on your desktop when you get home. Toggl allows you to create instant reports for your time - perfect for attaching to those client invoices or to make your boss happy. 

In this time of global pandemic weirdness, it turns out technology may be a bit of a savior.  Working remotely shouldn’t be a scary endeavor for you, for your business, or for your client base. These free services are just a few of the many available, but they are little life-lines for me, and for my mental health.  

Fearlessly Self-Employed

8/1/2019

 
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© Susan MacLaren, 2019
We women business owners are the lifeblood of the American economy. We transform the way people work, we solve problems, we boost job growth, and we are the epitome of the entrepreneurial spirit. 

Since 1976, the year I was born, the number of women-owned businesses has increased from roughly 400,000 to over 12.3 million in 2018.  Between 2017 and 2018, roughly 1,821 new women-owned businesses were created per day.

In The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth, author Amy Edmondson explores businesses that create environments where creativity and ingenuity can thrive. Edmondson dives deep into work culture where fear is driven out and replaced by interpersonal risk taking, open communication, and the permission to take ownership of the work we do. 
 
Taking ownership was precisely the reason I started my small business.  After years of working for others, I felt a strong desire to create a work situation where I could be fully present, engaged, and candid with clients who sought out my skills and expertise. It is important that my input is valued, and that I create authentic working relationships with people who recognize the importance of voicing ideas, questions, and concerns.

Women face many challenges in a typical work environment.  We are often tasked with work chores such as coffee fetching,  note taking, or cleaning. Our voices go unheard, our ideas get co-opted, and we are routinely passed over for promotions and leadership positions. It is not uncommon to feel uncomfortable or under-appreciated for the values we bring. 

Starting a small business allows women to develop a leadership identity which can help foster a dedicated sense of purpose.  It requires that you look outside of the status quo to find an opportunity that aligns with your personal values, and pursue it despite your fears and insecurities. It enables women to set their own schedules, to be paid fairly and equitably, and to be in control of choosing who they work with, and for how long.  

Being fearless is at the core of small business ownership.  It requires a certain amount of risk taking, learning on the fly, and direct communication to navigate the world on our own.  Most importantly, we get to create a trusting environment that brings out the best in each person, creates meaningful exchanges, and allows us to take pride in the work we do.  Who wouldn’t want that? 

Cited:
The 2018 State of Women Owned Businesses Report, American Express. 
​https://about.americanexpress.com/files/doc_library/file/2018-state-of-women-owned-businesses-report.pdf
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Edmondson, Amy C. The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. Hoboken, NJ: John Wiley & Sons, 2018.


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